Frequently asked questions
Scope, pricing, and what to expect on event night.
Is this an auction or gala platform?
No. RunTheFundraiser is built for one night: give page, live board, and manage console. We do not run silent auctions, bidding, ticket sales, or year-round donor CRM.
What does “free” mean?
There is no platform subscription. We cover hosting. You pay Square or Stripe processing fees on online card and bank gifts, the same as if donors paid you directly.
Who receives the money?
Your organization. Online gifts settle in your connected Square or Stripe merchant account. We are not the merchant of record and never hold funds.
Do volunteers need technical skills?
No. Account Admins connect payments in one click. Event Managers follow a setup checklist. The hardest part is getting the tracker on the projector.
Do we configure webhooks in Square or Stripe?
No. When you connect, we register and verify webhooks automatically. No one on your team pastes callback URLs or signing secrets.
Can we run pledge-only without card payments?
Yes. Turn on pledges without connecting a payment provider. Donors commit on a simple form; staff add phone and walk-up pledges in manage.
How do Event Managers sign in?
Phone one-time code. No shared password. Account Admins sign in with email and two-factor authentication for sensitive actions like connecting payments.
How long is event data kept?
After 30 days of inactivity you get a warning email. After 60 days, per-event detail is removed. Export your CSV before then. Anonymized summary totals stay visible to your Account Admin.
Is there phone or email support?
No help desk in v1. Use this site, the in-app checklist, FAQ, and status page.
Is the platform open source?
Not in v1. We may revisit after launch. The privacy policy describes what we store and when we purge it.
Platform health: status page